Shipping policy

SHIPPING

We typically ship orders within 1-3 business days, excluding pre-order items. Pre-order items will be clearly marked as such, along with the estimated shipping date. Please note that pre-order items will ship separately from any other products you order.

We are not responsible for packages that are stolen or lost after being scanned as "delivered" by USPS/UPS. In cases where a package is marked as "delivered" but not received, please allow 3-4 additional days for it to show up. If it is still missing or has been lost, reach out to us, and we will provide the information you need to file a claim with USPS. However, we cannot issue refunds for lost or stolen packages.

If your package is awaiting pick-up at your local post office or UPS location, you are responsible for retrieving it and any duties or taxes that may apply.

Once your order arrives, we recommend inspecting it immediately. If you notice any damage, take clear pictures, keep everything (including the packaging), and contact us as soon as possible at hello@heartandsoultallow.com.

Please note that once your package is delivered, it is in your care. Heart + Soul Tallow is not liable for damage to jars or products once they’ve been received. We recommend handling all items—especially glass containers—gently and storing them in safe places to avoid breakage.