Frequently Asked Questions (FAQs)
What is tallow, and why is it used in skincare?
Tallow is rendered kidney fat (suet) from grass-fed cattle, and it's packed with nourishing vitamins (A, D, E, and K) and essential fatty acids that are great for the skin. It has a similar structure to our skin’s natural oils, which makes it incredibly effective at moisturizing, healing, and maintaining skin health. Unlike synthetic skincare products, tallow is natural, non-comedogenic, and full of nutrients that promote healthy skin regeneration.
What skin types can use tallow-based skincare?
Tallow is versatile and works well for all skin types! It’s especially beneficial for dry, sensitive, or mature skin due to its deep moisturizing properties. It’s also non-comedogenic, so even those with acne-prone or oily skin can benefit from it. As always, patch testing a small amount first is a good idea if you're new to tallow.
What if my tallow-based products melt or freeze?
Tallow is sensitive to temperature fluctuations and has a melting point of around 95 degrees. If your product melts in warm weather, don’t worry—it’s still perfectly safe to use. However, it may change texture, especially for whipped tallow. If your whipped tallow melts, it will lose its whipped consistency but will still deliver the same nourishing benefits. If the product freezes, just allow it to come to room temperature, and it will return to its normal consistency.
How should I store my tallow-based skincare products?
To keep your tallow products in the best condition, store them in a cool, dry place. Avoid leaving them in direct sunlight or places with extreme temperature fluctuations. If you live in a particularly hot climate, storing them in the fridge is a good option to keep them solid and fresh.
Can I use tallow for my face and body?
Yes! Tallow is perfect for both your face and body. It’s incredibly moisturizing and absorbs well, making it ideal for areas of dry skin or conditions like eczema or psoriasis. For facial use, just be mindful of the amount you apply—start with a small amount and adjust as needed.
Are your products truly grass-fed and finished?
Yes! Our tallow is sourced from 100% grass-fed and finished cattle. This means the cows are raised on a natural diet of grass, resulting in high-quality tallow that’s rich in nutrients and free from harmful chemicals or hormones. We are committed to sustainable, ethical practices that ensure the well-being of the animals and the environment.
Do your products contain any artificial fragrances or chemicals?
Nope! We keep it simple and clean. Our tallow-based skincare products are free from artificial fragrances, parabens, sulfates, or other synthetic chemicals. We only use natural, skin-loving ingredients that complement the healing properties of tallow.
Can I use tallow products on my baby or children?
Tallow-based skincare can be a great option for babies and children, as it’s gentle, nourishing, and free from harsh chemicals. However, since children’s skin can be more sensitive, we always recommend doing a patch test first—especially for anyone under 2 years old. If your child has specific skin conditions, such as eczema or psoriasis, or if you’re unsure, it’s always a good idea to consult with your pediatrician before introducing any new skincare products.
For the most sensitive skin, we recommend reaching out about a custom order for our unscented tallow balm. (It's like a secret menu option!)
How long will my tallow products last?
Because tallow is a natural preservative, our products typically have a shelf life of around 6 months when stored properly. While tallow itself can last for years, the addition of specialty oils can shorten this timeframe, which is why we recommend using your product within 6 months. If you notice any changes in color, texture, or smell, it's best to stop using it. To maximize the lifespan of your product, store it in a cool, dry place and avoid introducing moisture to the container.
RETURNS & REFUND POLICY
We want you to love your Heart + Soul Tallow experience! If for any reason you're unsatisfied, we offer a 14-day window for returns on unopened and unused products. Due to the handcrafted nature of our products, we cannot accept returns on opened or used items after 14 days.
If you need to return an item, please note that the customer is responsible for return shipping costs. Once we receive your returned product, we’ll process your refund minus the original shipping cost (if applicable).
Upon receiving your order, please inspect it thoroughly. If you notice any damage, contact us immediately at hello@heartandsoultallow.com with photos of the damaged items, and we’ll assist you further.
SHIPPING
We typically ship orders within 1-3 business days, excluding pre-order items. Pre-order items will be clearly marked, along with the estimated shipping date. Please note that pre-order items will ship separately from any other products you order.
We are not responsible for packages that are stolen or lost after being marked as "delivered" by USPS/UPS. If your package is marked as "delivered" but you haven’t received it, please allow 3-4 additional days for it to show up. If it’s still missing or has been lost, please reach out to us, and we’ll provide the information you need to file a claim with USPS. However, we cannot issue refunds for lost or stolen packages.
If your package is awaiting pick-up at your local post office or UPS location, you are responsible for retrieving it and for any duties or taxes that may apply.
Once your order arrives, we recommend inspecting it immediately. If you notice any damage, please take clear pictures, keep all packaging materials, and contact us as soon as possible at hello@heartandsoultallow.com.
Please note that once your package is delivered, it is in your care. Heart + Soul Tallow is not liable for any damage to jars or products once they’ve been received. We recommend handling all items—especially glass containers—gently and storing them in a safe place to avoid breakage.